Returns

The User has seven (7) business days to return a product that is not satisfied. Within this period, you can return the product (shipping costs borne by you) along with the invoice and notice by e-mail to the address  tienda.valresa@valresa.com

This right of withdrawal shall not apply to products which, by their nature, can not be returned or are liable to deteriorate or expire rapidly.

We advise you to protect your (s) article (s), as it will be responsible for any damages suffered (n) during transport. Therefore, we suggest you return the merchandise with insurance carrier and product value. This insurance will be very useful in case of damage or loss of the goods by the carrier. In any case, any return costs are borne by the consumer.

When the user returns a product in exercising its right of withdrawal only products are shipped in their original packaging, in perfect condition and fully accepted. No items that have been sent incomplete, damaged, or damaged by the Customer will be accepted.

The periods mentioned above apply from the date of receipt of the order