General Conditions


The general sales conditions described below (the General Conditions) govern only the contractual relationship between any user of the Web page (hereinafter referred to as “User” or “You”) and the seller, which is the society Valenciana Coatings, SA, based in Pol Ind La Reva -.. Sector 13, Avda dels Gremis s / n, 46394 Riba-roja de Turia, Valencia -.. Spain, (hereinafter “Valresa”) and owner of website.

These general conditions of sale are the only applicable and replace all other conditions, except for prior express written cancellation. Valresa may occasionally modify the terms of its general conditions, so it is advisable that they be read at each visit Web page (hereinafter referred to as “Portal”). These amendments apply from publishing on the Internet (from the date stated at the beginning) and may not apply to contracts concluded earlier. Every purchase on the website is governed by the general conditions applicable on the date of the order. We believe that once you have placed an order, will be accepted without our terms of sale after reading them.

Accessing the Site, you agree to abide by the Terms and the rules of use contained therein.

Make an order

– Online at our website: (24h / day, every day)

Product information

Valresa pays great attention to information concerning the essential characteristics of the products by the relevant Technical Data Sheets and Safety.


The sale prices listed on the site are in Euros. Shipping costs are not included in these prices. The shipping service costs are borne by the user and added to the total amount of the selected products. You will be notified of such costs before confirming the order and complete the hiring process.

We reserve the right to change our prices at any time. However, we are committed to applying the current rates listed on the Portal at the time of placing your order.

Please be informed that if an erroneous and / or manifestly appears derisory price and whatever the reason (computer bug, manual mistake, technical …), the order will be canceled even if initial validation.

Shipping and delivery

Valresa products purchased will be sent to all Peninsular Spain, the Balearic Islands and the Canary Islands. We do not ship to Ceuta and Melilla

For orders over 100 euros in Peninsulalos freight are free.

Our products are governed by canons and security measures, which have to be applied by transport companies.

As companies specializing in products with ADR freight rates can be significantly higher than in other sectors

Prices without I.V.A. included

The shipping cost for Peninsular Spain and the Balearic Islands in less than € 100 orders will be 6.90 €.

The shipping cost for Canary Islands will be € 49.00.

The shipping cost for Portugal-Azores and Madeira Portugal is 60 €

The shipping cost for France will be € 15.00.

The shipping cost for Italy will be € 18.00.

The shipping cost for Germany will be € 18.00.

The shipping cost for the Rest of Europe will be € 23.00

The order will be sent to the address indicated at the time you made your purchase, as long as the delivery method selected in the order is correct (Spain, Portugal, France, Italy, Germany and Rest of Europe)

The time between placing the order and the date of first delivery attempt by the carrier at the address specified in the order, the sum of these 2 factors:
1. The period of preparation shipping (3-5 days) = validation and verification of data and payment + preparing your order + collected by the carrier.
2. The deadline for transport and delivery of your order:

peninsular Spain, the Balearic Islands and Portugal (1-2 days)
Canary Islands (2-3 weeks)
Portugal-Azores and Madeira Portugal (1-2 weeks)
Rest of Europe (3-5 days)
These deadlines are indicated in business days.

Valresa makes every effort to respect the deadlines listed on the site. However, Valresa not responsible for the consequences due to a shipping delay or a packet loss caused by persons outside the contract of carriage, for yourself or for reasons or causes unforeseen or insurmountable force majeure. On the other hand, the method of payment chosen by you may affect delivery times.

Should you not receive a package in the specified period, it will conduct an investigation along with the carrier that could last several days (the term is approximately fourteen (14) business days). During this period, you can not make any forwarding or refund the order.

We advise you to receive your package check that everything is OK with your order and in perfect condition. If you do not agree with the delivered items or the status thereof, hand sign and indicate on the delivery note of the carrier anomalies found upon receipt.

Transport Agency: CORREOS EXPRESS.

customs information

If your shipping address is outside the European Union may be subject to customs duties and other taxes that accrue once the products reach the destination country where orders have been through

Any additional expense due to the payment of customs duties and / or tariff run of their own. We have no control over these charges and can not predict the nature or amount thereof.

Customs policies vary significantly from country to country, so you should contact your local customs office for more information. Remember also that when ordering through, is considered as the importer of the products and must therefore comply with all laws and regulations applicable in the country in which you are receiving the products. Generally, models customs for international orders listed the value of the contents of your order by product type.

Your privacy is important to us and we know that you are concerned about how we use your information request. However, we wish to inform that international trade is subject to inspections and checks carried out by the customs authorities. Maybe we are obliged to provide our transport agents certain information concerning products. It is also possible that this information should be transferred to the relevant authorities to facilitate compliance with the legislation.

In order that the process of importing its products elapses smoothly and without any problems, we suggest contacting the customs office in your country or region to be informed before making orders on the import restrictions that they apply to some products.

Payment options

If our insurance company or our security department anomalies or suspect fraud, we reserve the right to cancel the transaction for security reasons.

Valresa offers three payment options: credit card, PayPal or bank transfer.

Payment by credit / debit card

If you choose to pay by card, your order will not be considered and will not be processed until payment has been authorized by your bank or box. Online payment by credit card is done through the security system that encrypts your bank details when they are transmitted over the Internet.

Transfer payment

If you choose to transfer payment, your order will not be considered and will not be processed until receipt via e-mail to [email protected] by fax at 961,668,665 proof of the transfer made.

For security reasons, Valresa checks all orders paid by bank transfer or by card, which can cause a slight delay in the delivery when you have chosen this method of payment.

In this case, you will be asked or require additional information in order to accept your purchase.

Therefore, and to avoid delays in shipment, please indicate when ordering:
– An e-mail private or professional.
– A phone number (workplace or home) where we can get in touch with you at any time.

In addition, any order whose amount exceeds scale set by Valresa, you will be asked identification and proof of address must fax or email that indicate timely.

We apologize for any inconvenience this may cause. These security measures are a proof of our will to protect customers against possible bank fraud Valresa.

Returns. Right of withdrawal. Satisfied or refunded

The User has seven (7) business days to return a product that is not satisfied. Within this period, you can return the product (shipping costs borne by you) along with the invoice and notice by e-mail to the address [email protected]

This right of withdrawal shall not apply to products which, by their nature, can not be returned or are liable to deteriorate or expire rapidly.

We advise you to protect your (s) article (s), as it will be responsible for any damages suffered (n) during transport. Therefore, we suggest you return the merchandise with insurance carrier and product value. This insurance will be very useful in case of damage or loss of the goods by the carrier. In any case, any return costs are borne by the consumer.

When the user returns a product in exercising its right of withdrawal only products are shipped in their original packaging, in perfect condition and fully accepted. No items that have been sent incomplete, damaged, or damaged by the Customer will be accepted.

The periods mentioned above apply from the date of receipt of the order

Litigation and responsibilities

Valresa not responsible for non-fulfillment of these conditions in case of force majeure and in case of a customer or an unpredictable done by a person outside the contract.

Valresa not responsible for the consequences that may result from improper use of products sold on the site.

Although some products might present performance compatible with professional use, is not a site dedicated sales professionals, so can not be held responsible for any complaint related to a professional activity.

Comments, criticism, communication

All opinions written by users of the Portal are controlled by the marketing team. If the ratings received lawbreakers, ethics or morality (abusive publicity, defamation, insults, comments out of context …) Valresa reserves the right to reject or modify those opinions.

Personal data protection

Data Protection

Without prejudice to the personal data which may facilitate the user under the general conditions, Valresa collects and saves only the following information about users of the Web site: (a) the domain name provider (ISP) who It gives access to the network; (B) the date and time of access to the Website; (C) the Internet address from which the link that directs to our Web Site; and (d) the number of daily visitors to each section. The information obtained is totally anonymous, and in no case can be associated to a specific user.

Valresa owns the database generated with the personal data supplied by users. Valresa is committed to fulfilling its obligation of secrecy of personal data and its duty to treat as confidential, and shall, for this purpose, the necessary measures to prevent alteration, loss or unauthorized access, given at all times the state of technology in accordance with the provisions of Law 15/99 of 13 December on protection of personal data (LOPD), Royal Decree 1720/2007 of 21 December, by Regulation of development of the LOPD and other applicable regulations .. the user accepts that personal data provided at the time of applying for the provision of any of our services are incorporated into files belonging to Valencia SA approved coatings (Valresa), with the purpose of providing the requested service, and make known any information that might be of interest to other opportunities, products or news. The user, in any case, the veracity of the information provided and is responsible for notifying Valresa any changes in them, reserving Valresa the right to exclude from the services any advertiser that has provided false information, without prejudice other actions stipulated by law. Finally informs the user that to exercise their rights of access, modification, opposition and cancellation may lead Valresa a written request to the address listed above.

Cookies policy, through this document, collect your cookies treatment, in compliance with Article 22.2 of Law 34/2002, of July 11, Services Information Society and Electronic Commerce.

Cookies are stored on the user’s terminal equipment (computer or mobile) and gather information by visiting the website of in order to improve the usability of them, know the habits and needs of users for navigation to adapt to them, as well as information for statistical purposes. For users who already are clients of, the information collected will also serve cookies for identification to access the various tools that offers management services.

Cookies This Policy shall apply to those users who voluntarily visit the website of, filling in forms for data collection, access to the tools that offers its customers to manage their services, or use any other service present on the website that involves data communication, or access to data for the provision of their services. informs users of its website, the existence of cookies and offers this Policy in order to inform them about the use and the object thereof. Your continued browsing through its pages, implies knowledge and acceptance of this Policy by such users. uses the following types of cookies:

Classified by their title:

Third party cookies: sent and managed by a third party unrelated to, anonymously, in order to perform statistical studies navigation websites.
Classified by their purpose:

technical and / or customization Cookies make navigation easier, to identify the session, allow access to restricted-access tools, as well as configure the available options. Enable the service requested by the user previously.
Cookies analysis: provide information about the number of visits in different sections of the web pages, habits and trends of its users and consequently to improve navigation and the service offered by (mainly Google Analytics).
Classified by their duration:

Session Cookies: collect and store data while the user accesses the website.
Persistent Cookies: collect and store data in the user terminal for a variable period of time depending on what the purpose for which they have been used.
The shelf life of cookies depends on the type in question and will always be the minimum necessary to meet its purpose.

In any case, users can configure your browser so that you disable or block the receipt of all or some of the cookies. The fact not wish to receive these cookies, not an impediment to access information website although the use of some services may be limited. If once granted consent for the receipt of cookies, be desired to remove it, you must remove those stored in the user’s computer through options different browsers.

Intellectual property

All content of Valresa Portal (illustrations, texts, names, trade marks, images, videos) is owned by Valresa, its co-contractors or partners. Any partial or total reproduction of the content by any process and in any medium is subject to prior express authorization of Valresa.

All information, content, files and programs offered by our service are protected by Spanish and international laws concerning industrial, intellectual property and copyright.

Valresa disallows copying, publication or distribution of all content to third parties who do not have intellectual property rights. Any use of these contents fraudulently will be considered a crime of forgery, severely punished by the Intellectual Property Code as offenses relating to intellectual property sanctioned by the Spanish Penal Code.

Valresa can not be held responsible for the violation by one or more users of the rights of third parties through their activities on the site.

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