Introduction
The general conditions of sale described below (hereinafter General Conditions), exclusively govern the contractual relations between every user of the Website nitorlack.com (hereinafter referred to as “User” or “You”) and the seller, which is the company Valenciana de Recubrimientos, S.A, located in Pol. Ind. La Reva – Sector 13, Avda. dels Gremis s/n., 46394 Riba-roja de TurÃa, Valencia – Spain, (hereinafter referred to as “Valresa”) and owner of the nitorlack.com portal.
These general conditions of sale are the only applicable ones and replace any other general condition, except in the event of prior, express and written annulment. Valresa may occasionally modify the clauses of its general conditions, so it is advisable that these be read in each visit to the Website nitorlack.com (hereinafter referred to as “Portal”). These modifications are applicable from their publication on the Internet (from the date indicated at the beginning) and may not apply to previously concluded contracts. Each purchase on the Website is governed by the general conditions applicable on the date of the order. We consider that once you have placed an order, you have unreservedly accepted our general conditions of sale after having read them.
By accessing the Portal, you agree to respect the General Conditions as well as the rules of use that appear in them.
Place an order
– Online on our website: www.nitorlack.com (24 hours a day, every day)
Product information
Valresa pays great attention to the information regarding the essential characteristics of the products through the corresponding Technical and Safety Data Sheets.
Prices
The sale prices indicated in the Portal are shown in euros. Shipping costs are not included in these prices. The shipping service costs are borne by the User and will be added to the total amount of the selected products. You will be informed of these expenses before confirming the order and finalizing the contracting process.
We reserve the right to modify our prices at any time. However, we commit to applying the current rates indicated in the Portal at the time of placing your order.
We inform you that in the event that an erroneous and/or manifestly ridiculous price appears, whatever the reason (computer bug, manual, technical error…), the order will be canceled even in the event of initial validation.
Shipping and delivery times
The products purchased at Valresa will be shipped to all of Peninsular Spain, the Balearic Islands and the Canary Islands. We do not ship to Ceuta and Melilla
For orders over 75 euros in Spain, shipping is FREE.
Our products are governed by certain standards and safety measures, which must be applied by transport companies.
As they are companies specialized in products with ADR, the shipping prices may be significantly higher than in other sectors.
Prices without VAT included
The shipping cost for Spain in orders less than €75 will be €6.90.
The shipping cost for France will be €15.00 in orders less than €120.
The shipping cost for Italy will be €15.00 in orders less than €120.
The shipping cost for the rest of Europe will be €18.00 in orders less than €150.
The cost of orders for the UK will be €10, with a minimum order of €100, including the €19 shipping cost within these €100.
The order will be sent to the address you indicated at the time of making your purchase, provided that the Delivery Method selected in the order is appropriate (Spain, Portugal, France, Italy, Germany and Rest of Europe)
The period between placing the order and the date of the first delivery attempt by the transport company at the address indicated in the order corresponds to the sum of these 2 factors:
1. The order preparation period (3 to 5 days) = validation and verification of your data and payment + preparation of your order + collection by the transport company.
2. The transport and delivery time of your order:
- Peninsular Spain, Balearic Islands and Portugal (1 to 2 days)
- Rest of Europe (3 to 5 days)
- In both shipments, delivery times may be increased during the second and third week of August, and the last week of December.
These deadlines are indicated in business days.
Valresa does everything possible to respect the delivery times mentioned in the Portal. However, Valresa is not responsible for the consequences of a delay in shipping or loss of the package caused by people outside the transport contract, by yourself or for reasons or causes that are unforeseeable or insurmountable due to force majeure. On the other hand, the payment method chosen by you may affect delivery times.
In the event that you do not receive a package within the indicated period, an investigation will be carried out together with the carrier that could last several days (the approximate period is fourteen (14) business days). During this period, no reshipment or refund of the order can be made.
We advise you that upon receiving your package, verify that everything is in accordance with your order and in perfect condition. If you do not agree with the items delivered or their condition, sign and indicate by hand on the carrier’s delivery note the anomalies you found upon receiving it.
Customs information
If your shipping address is outside the European Union, you may be subject to customs duties and other taxes that are incurred once the products arrive in the destination country from where they were ordered through nitorlack.com
Any additional expenses due to the payment of customs duties and/or tariffs will be your responsibility. We have no control over these expenses and cannot predict their nature or amount.
Customs policies vary significantly from country to country, so you should contact your local customs office for more information. Remember, also, that when you place an order through nitorlack.com, you will be considered the importer of the products and must therefore comply with all the laws and regulations applicable in the country in which you are receiving the products. Generally, customs forms for international orders will list the value of the contents of your order by product type.
Your privacy is important to us and we know that you are concerned about how we use your order information. However, we want to inform you that international trade is subject to inspections and reviews carried out by the corresponding customs authorities. We may be required to provide our transport agents with certain information concerning the products. Likewise, it is possible that this information must be transferred to the corresponding authorities to facilitate compliance with the legislation in this regard.
In order for the import process of your products to proceed smoothly and without any inconvenience, we recommend that you contact the customs office in your country or region to inform yourself, before placing your orders, about the import restrictions that apply to some products.
Payment methods
If our insurance company or our security department suspects any anomaly or fraud, we reserve the right to cancel your transaction for security reasons.
Valresa offers 3 payment methods: by credit card, with PayPal or by transfer.
Payment by credit/debit card:
If you choose to pay by card, your order cannot be taken into account and will not be processed until payment has been authorized by your bank or card issuer. Online payment by credit card is made through the security system that encodes your bank details when they are transmitted over the internet.
Paypal:
If you choose to pay with PayPal, the payment must be validated by the platform for the order to be processed.
For security reasons, Valresa verifies all orders paid with a bank card, which may cause a slight delay in the delivery time when you have opted for this payment method.
In this case, additional data will be requested or required in order to accept your purchase.
Therefore, and to avoid delays with your shipment, please indicate when placing your order:
– A private or professional email address.
– A telephone number (workplace or home) where we can contact you at any time.
In addition, for any order whose amount is greater than a threshold set by Valresa, you will be asked for an identity document and proof of address that you must send us by fax or email as indicated.
We regret the inconvenience this procedure may cause you. These security measures are clear proof of our desire to protect Valresa’s customers against potential bank fraud.
Returns. Right of revocation. Satisfied or refunded
The User has fourteen (14) business days to return a product with which they are not satisfied. Within this period, you may return said product to us (shipping costs will be borne by you) together with the invoice and prior notice by email to the address [email protected]
Said right of withdrawal will not apply to products that, due to their nature, cannot be returned or may deteriorate or expire rapidly.
We advise you to protect your item(s), as you will be responsible for any damage they may suffer during transport. Therefore, we suggest you return the merchandise by carrier and with insurance for the value of the product. This insurance will be very useful in case of damage or loss of the merchandise by the transport company. In any case, any return costs are borne by the consumer.
When the User returns a product in exercise of their right of withdrawal, only products that are sent with their original packaging, in perfect condition and complete, will be accepted. Items that have been sent incomplete, damaged, or deteriorated by the Customer will not be accepted.
The aforementioned deadlines apply from the day of receipt of the order
Litigation and responsibilities
Valresa is not responsible for the non-execution of these conditions in the event of force majeure and in the event of fault by the customer or an unforeseeable event by a person outside the contract.
Valresa is not responsible for the consequences that may result from improper use of the products sold in the Portal.
Although certain products may have features compatible with professional use, Nitorlack.com is not a Portal dedicated to sales to professionals, so it cannot be held responsible for any complaint related to a professional activity.
Comments, criticisms, communication
All opinions written by Portal users are controlled by the marketing team. If the opinions received violate the law, ethics or morals (abusive advertising, defamation, insults, out-of-context comments…) Valresa reserves the right to reject or modify said opinions.
Protection of personal data
Data protection
Without prejudice to the personal data that the user may provide in accordance with the general conditions, Valresa obtains and retains only the following information about the users of the Website: (a) the domain name of the provider (PSI) that gives them access to the network; (b) the date and time of access to the Website; (c) the Internet address from which the link to our Website originated; and (d) the number of daily visitors to each section. The information obtained is completely anonymous, and in no case can it be associated with a specific and identified user.
Valresa owns the database generated with the personal data provided by users. Valresa is committed to fulfilling its obligation to keep personal data secret and its duty to treat it with confidentiality, and will adopt, for these purposes, the necessary measures to prevent its alteration, loss, treatment or unauthorized access, taking into account at all times the state of technology in accordance with the provisions of Organic Law 15/99, of December 13, on the protection of personal data (LOPD), Royal Decree 1720/2007, of December 21, which approves the Regulations implementing the LOPD and other applicable regulations. The user accepts that the personal data provided at the time of requesting the provision of any of our services be incorporated into files owned by Valenciana de Recubrimientos S.A. (Valresa), in order to provide the requested service, and to inform you of any information that may be of interest about other opportunities, products or news. The user will respond, in any case, to the veracity of the data provided and will be responsible for notifying Valresa of any changes in them, Valresa reserving the right to exclude from the registered services any advertiser who has provided false data, without prejudice to any other actions that may be appropriate under the Law. Finally, the user is informed that in order to exercise the rights of access, modification, opposition and cancellation, they may address a written request to VALRESA at the address indicated above.
Cookies Policy
Through this document, nitorlack.com collects its cookie policy, in compliance with the provisions of article 22.2 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce.
Cookies are stored on the user’s terminal equipment (computer or mobile device) and collect information when visiting the web pages of nitorlack.com in order to improve their usability, understand the browsing habits or needs of users to adapt to them, as well as obtain information for statistical purposes. In the case of those users who are already nitorlack.com customers, the information collected with cookies will also serve to identify them when accessing the different tools that nitorlack.com makes available to them for the management of services.
This Cookies Policy will apply to those users who voluntarily visit the web pages of nitorlack.com, complete data collection forms, access the tools that nitorlack.com makes available to its customers to manage their services, or use any other service on the website that involves the communication of data to nitorlack.com, or access to data by nitorlack.com for the provision of its services.
nitorlack.com informs users of its web pages of the existence of cookies and makes this Policy available to them in order to inform them about their use and purpose. The fact of continuing browsing through its pages implies knowledge and acceptance of this Policy by said users.
nitorlack.com uses the following types of cookies:
Classified by ownership:
- Third-party cookies: sent and managed by a third party unrelated to nitorlack.com, anonymously, in order to carry out statistical studies of browsing through the web pages of nitorlack.com.
Classified by purpose:
- Technical and/or personalization cookies: they facilitate browsing by identifying the session, allowing access to restricted access tools, in addition to configuring the available options. They make possible the provision of the service previously requested by the user.
- Analysis cookies: they allow knowing the number of visits received in the different sections of the web pages, the habits and trends of their users and, consequently, to improve browsing and the service offered by nitorlack.com (fundamentally, Google Analytics).
Classified by duration:
- Session cookies: collect and store data while the user accesses the website.
- Persistent cookies: collect and store data in the user’s terminal for a variable period of time depending on the purpose for which they have been used.
The conservation time of the cookies will depend on the type in question and will always be the minimum essential to fulfill its purpose.
In any case, users can configure their browser so that the reception of all or some of the cookies is disabled or blocked. The fact of not wishing to receive these cookies does not constitute an impediment to accessing the information on the nitorlack.com website, although the use of some services may be limited. If, once consent has been granted for the reception of cookies, it is desired to withdraw it, those stored on the user’s computer must be deleted through the options of the different browsers.
Intellectual Property
All content of the Valresa Portal (illustrations, texts, denominations, brands, images, videos) is the property of Valresa, its co-contractors or collaborators. Any partial or total reproduction of the content by any procedure and on any support is subject to prior and express authorization from Valresa.
All information, content, files and programs offered by our service are protected by Spanish and international laws regarding industrial, intellectual property and copyright.
Valresa disallows the copying, publication or distribution of any content to third parties that do not have intellectual property rights. Any use of this content in a fraudulent manner will be considered a crime of forgery, severely punished by the Intellectual Property Code and as crimes related to industrial and intellectual property punished by the Spanish Penal Code.
Valresa cannot be held responsible for the violation by one or several users of the rights of third parties through their activities on the Portal.
Basic information on the Personal Data Protection Regulations:
| Responsible: | VALRESA COATINGS, S.A. |
| Address: | Avda. dels Gremis, s/n. 46190, Riba-roja del Túria (Valencia) Spain. |
| Purpose: | Your data will be used to manage your purchases on our website and contact you to inform you about them. |
| Legitimation: | Your data will be processed only with your consent, by checking the box shown in this form |
| Recipients: | Your data will be transferred only to those necessary tomanage your purchases, (e.g. transport company) |
| Rights: | You can exercise your right of access, rectification, deletion, opposition, limitation and revocation at: [email protected] |
| More info: | You have more information in our Privacy Policy. |